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Installation Feedback Survey

  1. Bob CasteelDear Valued Customer,

    As Owner and President of Casteel Heating and Cooling, Inc., I value the opinion and suggestions of our customers. We recently installed your heating and air conditioning system and I would greatly appreciate your comments and feedback.

    Respectfully,
    Bob Casteel
    Owner and President

    This is a short 2 Minute Survey!


  3. Customer Name(*)
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  4. Property Address(*)
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  6. Craftsmanship
  7. Before starting, did the installation crew fully explain the installation process with you?
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  8. How well did the installation crew do in protecting your floors and carpet?
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  9. How well did the installation crew do in keeping your home neat and clean?
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  10. Did the installation crew leave a copy of the 48 point inspection?
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  11. How well did the installation crew do in explaining the operation of your new system?
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  12. Please rate the installers "attention to detail" during the installation
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  13. How would you rate the installer's overall performance?
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  15. Individual
  16. Did the installation crew arrive on time?
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  17. Politeness
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  18. Personal Appearance
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  19. Product Knowledge
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  20. Communication Skills
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  21. Professionalism
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  22. How would you rate the installers overall personality?
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  23. On a scale of 1 to 10 how likely are you to refer Casteel?
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  24. What was the total amount you paid for your service?
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  25. If applicable please tell us what we could have done to make this experience better:
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  26. We may have missed something that was important to you, please let us know:
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Casteel Heating and Cooling 2218 Canton Road Marietta, GA 30066 | PH: 770-565-5884 | HVAC License # CR006509 and CN210540
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