Guarantees
Warranties & Guarantees
To homeowners, the heating and air conditioning system either works or it doesn’t! Whether you need service to an existing system or you are looking to upgrade to a new high efficient home comfort system, the fact remains the same – you want your system to keep you and your family comfortable and safe every time you need it.
When you choose Casteel for your home heating and cooling needs, we not only ensure that the system works when you need it, but we back our work up with some of the very best warranties and guarantees in the industry.
| 100% Money Back Guarantee - Casteel Heating and Cooling will design your new high efficiency heating and air conditioning system based on Facts, Testing and Science. By testing and not guessing, we guarantee homeowners that the system is designed properly. If you’re not satisfied with the design and performance of your new comfort system for any reason within five (5) years of installation, Casteel will make unlimited attempts to resolve the issue. If we cannot resolve the issue, Casteel will remove your new system and refund you 100% of the purchase price. |
 |
| Gas Furnace Guarantee – If the heat exchanger fails on your new furnace within five (5) years of installation, we will replace the entire furnace absolutely FREE. |
 |
| Air Conditioner / Heat Pump Guarantee – If the compressor fails on your new air conditioner or heat pump within five (5) years of installation, we will replace the entire outdoor unit absolutely FREE. |
 |
| Clean Home Guarantee - we care about keeping your home clean. If you’re not 100% satisfied with how we left your home, we will gladly pay to have it professionally cleaned… And that’s the Casteel Clean Home Guarantee! |
 |
| Air Duct Leakage Guarantee – Casteel will provide a written guarantee (with computer validation), that the homeowners air duct system will have either – less than 10% total duct leakage, or a 75% reduction in air duct leakage upon repairs. If the reduction is not met, the homeowner will receive a full credit on the repairs. |
 |