Service Survey

Service Feedback Form

Dear Valued Customer,

As Owner and President of Casteel Heating and Cooling, Inc., I value the opinion and suggestions of our customers. We recently performed a service on your heating and air conditioning system and I would greatly appreciate your comments and feedback.

Respectfully,
Bob Casteel
Owner and President

This is a short 2 Minute Survey!
Customer Name(*)

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Property Address(*)

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Did the Service Technician arrive on time?

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Did the Service Technician respect your home by wearing floor protectors (shoe covers)?

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Before starting, did the Service Technician acknowledge any other problems or concerns?

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Did the Service Technician explain the pricing in detail before making any repairs?

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Did the Service Technician answer all your questions?

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Personal Appearance

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Overall Knowledge

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Communication Skills

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How would you rate the overall performance of the Service Technician?

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On a scale of 1 to 10 how likely are you to refer Casteel?

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Did the technician use the internet/computer to validate updated pricing?

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What was the total amount you paid for you service?

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Additional Comments

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