The Casteel Amazing Care

Fish Wish 2019: Norita

Fish Wish 2019: Norita

The holiday season is a time of family gatherings and busy schedules. As neighbors across Atlanta trimmed trees and wrapped gifts, the team at Casteel Heating, Cooling, Plumbing and Electrical made time to share the season’s warmth with a family in need.

For single mother Norita, the December chill meant added worries and health problems. As the sole provider for her household, Norita works full time while also caring for her adult son with autism, and her mother diagnosed with dementia. With monthly bills to manage on a single income, some needs simply could not be met – such as repairing the HVAC system in Norita’s east Atlanta home. By the autumn of 2018, the system was unusable, and her family was suffering.

Faced with the prospect of a winter without heat, Norita sent a heartfelt plea to 104.7 The Fish’s Christmas Wish program. She wrote, “My home is in need of so much repair, but our urgent need is the heat and A/C unit… I am always helping others, now I am the one in need of help for myself and family... Someone, please help us.”

Beth Bacall, station host on The Fish, called on her long-time partners at Casteel Heating, Cooling, Plumbing and Electrical to help Norita and her family stay warm and comfortable. Bacall connected with Casteel Sales Manager, Nick Spina, to formulate a plan in time for the holidays.

Within days, The Fish reached out to Norita for an on-air surprise. After sharing Norita’s story with her listeners, Bacall brought Spina on the line to share the good news: the Casteel team would replace the complete HVAC system free of charge.

“This is close to my heart because I have a son with autism,” Spina shared. “These kids are a blessing in our eyes.”

Even as Norita thanked the Casteel team, Beth and The Fish had one more surprise in store.

“We know you’re going to have some heating and cooling bills that go along with that new system,” Beth said.

Bacall added that The Fish Christmas Wish would include $2,500 towards Norita’s 2019 heating and cooling bills. After sharing the good news, Casteel’s installation experts arrived within days to complete work at Norita’s home. Much like Casteel’s Amazing Care guarantee, this Christmas wish will keep this family comfortable through every season, for years to come.