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Why You Should Never Agree to a Phone Quote

Why You Should Never Agree to a Phone Quote

Now days you can buy almost anything via the internet or the phone. Convenience, instant gratification, and service speed has taken a top place in customer satisfaction. While these criteria are very important, when it comes to home services make sure to do your research. There is something to be said for having a technician into your home. While you may want the convenience of getting a quick quote over the phone or via email, buyer beware.

Take note of these reasons why you should not agree to a phone quote:

You just want to replace your system with the same size and type of equipment– that should be relatively easy to quote.

While theoretically that sounds easy enough; HVAC, Plumbing and Electrical equipment has changed over the years. Codes have changed to assure homeowner safety. Many times there are a variety of options that are available to you that can increase your energy efficiency, lower your bills, OR create a better HVAC, Electrical or Plumbing experience for you. Have the company out to your home, listen to options, then make an educated decision based off of your needs and the company recommendations.

You just want to compare prices.. that’s all.

There is more to a home service than just the price. What about your safety? Are the technicians knowledgeable, licensed, certified, trained and approachable? Will your job be completed? Is the company licensed, bonded and insured. What if something goes wrong, will the company stand behind their work? What type of equipment is being installed? What is the warranty? How will your home be left once the job is completed? These are just a handful of questions that you should be asking the companies you are interviewing. There are too many horror stories of homeowners hiring the cheapest contractor and being stuck with a problem or incomplete job. Don’t be that homeowner.

You got a phone quote and now that it’s your installation day, you are getting another higher price.

This happens more often than not. While theoretically the phone quote may have most of the components included of a standard installation, most homes are not standard. That means, the company may charge you for 10 feet of one particular wire/pipe, however you need 20 feet. Or you may be quoted for a standard leak repair but there may components that need replacing which are not included in your phone/email quote. Your HVAC email quote may appear to have all of the necessary details included, but when the technicians get to your home they discover your original equipment was not installed according to current code and requires additional components. It is always best for you to have a technician out to your home so that they can see what needs to be done. Any and all phone/email quotes are essentially guesswork as the technicians are assuming blindly what your home will require.

A company provides good customer service if they give you a phone quote because it’s what you asked for.

That is simply not true. There is so much that you can decipher from having a technician out to your home. The technicians are the face of the company. How they treat you, listen to you, their professionalism, their knowledge, their appearance, are all excellent indicators of the way the job will be performed and the integrity of the company. Have you ever met someone that just gave you a bad feeling? Or maybe someone who you immediately felt were genuine and concerned for your well being? There is much to be said for meeting the individuals who will be working for your hard earned dollars. There is also something to be said for being able to walk through the job, options and ask questions first hand.

At Casteel, we believe in providing you with the most accurate information for you to make a decision on your home service provider. It is very important for us to provide you with a price that is relevant to the projects that you have. We don’t believe in “hard selling” you over the phone just to get our foot into your door, only to surprise you with a price increase the day of the job. When our team members come out to your home, know that the up front, flat rate price is specific to your home, your situation and your job specifications. You will have an estimate in hand and have first knowledge of who will be in your home completing your work. We don’t believe in guessing or bait switching. By providing you with an in home estimate, we can confidently stand behind our work and guarantee that we will take Amazing Care of You®. Contact Casteel today for an accurate quote for your Heating, Cooling, Plumbing or Electrical work. Schedule Today!

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