The Casteel Amazing Care

THE AMAZING CARE GUARANTEE

Reliable HVAC, Electrical & Plumbing Services

Since 1987, Casteel Heating, Cooling, Plumbing, and Electrical has taken a customer-first approach. We aim to provide you with top-quality repairs and installations as well as an amazing customer experience from start to finish. To this end, we offer our Amazing Care Guarantee, which sets us apart from the competition. When you need plumbing, electrical, or HVAC services, Casteel is the name to trust.

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Amazing Care Guarantee

From the very beginning, every aspect of our business has been crafted to provide one thing: Amazing Care to our customers. We’ll take Amazing Care of you on every job, during every interaction, or we’ll give you back your service call fee. It’s that simple.

We strive to give you five-star Amazing Care, which means:

  • We are personally invested in your needs
  • We listen to you, acknowledge your concerns, evaluate your needs, and provide solutions
  • We respect your time, because we know it’s valuable
  • We make scheduling easy via multiple methods of communication
  • We send only screened, trained, experienced, and knowledgeable team members to your home
  • We give you an accurate diagnosis, quote, and repair for your home issue
  • We communicate clearly and provide you with a variety of options
  • We never start any work without first receiving your approval
  • We clean up our mess and haul away any old equipment
  • We go above and beyond with a smile

We’ll follow up with a survey after we’ve left in order to get your honest feedback. If you are less than satisfied, we’ll address your concerns and make it right. We know that we can’t do business without you.

Don’t let your hard-earned dollars be wasted on an inefficient system. Call Casteel at 1-770-852-8504 to schedule an inspection today!

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