Since 1987, Casteel Heating, Cooling, Plumbing, and Electrical has taken a customer-first approach. We aim to provide you with top-quality repairs and installations as well as an amazing customer experience from start to finish. To this end, we offer our Amazing Care Guarantee, which sets us apart from the competition. When you need plumbing, electrical, or HVAC services, Casteel is the name to trust.
From the very beginning, every aspect of our business has been crafted to provide one thing: Amazing Care to our customers. We’ll take Amazing Care of you on every job, during every interaction, or we’ll give you back your service call fee. It’s that simple.
We strive to give you five-star Amazing Care, which means:
We are personally invested in your needs
We listen to you, acknowledge your concerns, evaluate your needs, and provide solutions
We respect your time, because we know it’s valuable
We make scheduling easy via multiple methods of communication
We send only screened, trained, experienced, and knowledgeable team members to your home
We give you an accurate diagnosis, quote, and repair for your home issue
We communicate clearly and provide you with a variety of options
We never start any work without first receiving your approval
We clean up our mess and haul away any old equipment
We go above and beyond with a smile
We’ll follow up with a survey after we’ve left in order to get your honest feedback. If you are less than satisfied, we’ll address your concerns and make it right. We know that we can’t do business without you.
Don’t let your hard-earned dollars be wasted on an inefficient system. Call Casteel at 1-770-852-8504 to schedule an inspection today!